IT operation and maintenance services include desktop management services, system operation and maintenance, network operation and maintenance, database operation and maintenance, emergency services, hardware maintenance and procurement on behalf of seven service modules.
- Desktop management services
- System Operation and Maintenance
- Network operation and maintenance
- Database operations and maintenance
- Emergency services
- Hardware maintenance
- Procurement on behalf of
A job that manages and maintains desktop computers, laptops, and other equipment used within the organization.
Responsible for IDC, network, CDN and infrastructure services (LVS, NTP, DNS); responsible for asset management, server selection, delivery and maintenance.
Responsible for monitoring, overhauling and upgrading network hardware equipment to ensure its proper functioning. This includes inspection, maintenance and upgrading of network equipment such as servers, routers, switches, etc.
The process of managing, monitoring, and maintaining database systems to ensure data security, availability, and performance.
Rapid response and countermeasures for emergencies to ensure the stable operation of IT systems and business continuity.
Maintenance and upkeep of hardware equipment to ensure proper functioning, extend its useful life and minimize malfunctions.
With many years of service experience, and through more than a decade of careful selection, has a good partner, can ensure that the procurement of IT equipment is reliable, affordable, service guaranteed, and we will also assist customers acceptance, installation and commissioning.
The weak electricity project includes five service modules: integrated wiring, wireless optimization, telephone system, conference system and access control monitoring.
Lay out communication lines for various systems, including network systems, telephone systems, monitoring systems, power systems and lighting systems in a standardized and uniformly structured manner.
Through rational planning, design and management, as well as the use of a variety of technical means and methods to improve the performance and efficiency of the wireless network to meet user needs and provide a good network experience.
Laying of telephone lines, installation and commissioning of exchanges and terminals to ensure smooth communication.
A conference system is a system designed to meet the needs of meetings, training, presentations and so on. It includes the installation and maintenance of equipment such as conference hosts, microphones, speakers and projectors.
Installation, commissioning, maintenance, monitoring and technical support and security related to access control systems.
IT infrastructure includes six service modules: system architecture design, network architecture design and consulting, security architecture design and consulting, virtualization solutions, backup storage architecture design and enterprise cloud.
- System Architecture Design
- Network Architecture Design Consulting
- Security Architecture Design Consulting
- Virtualization Solutions
- Backup Storage Architecture Design
- Enterprises in the cloud
According to the system requirements framework, determine the basic structure of the system to ensure that the system can meet the business requirements, technical requirements and future scalability and maintainability.
A series of professional consulting services for the design, planning, optimization and implementation of enterprise network architecture.
Provide enterprises with advice on system security management, plan system security activities, and develop security architecture design programs.
Consolidating multiple physical servers into a small number of physical servers through virtualization technology improves the utilization of hardware resources, optimizes resource allocation, reduces costs and enhances system flexibility.
According to the characteristics of the system and data, design a reasonable backup storage architecture to improve data recovery speed, reduce the backup window, and enhance data security.
Through the network, the enterprise's infrastructure, management and business deployment to the cloud, using the network to conveniently access the computing, storage, software, data services provided by the cloud service provider, in order to improve the efficiency of resource allocation and reduce the cost of information technology construction.
IT infrastructure operation and maintenance includes four service modules: server room construction and migration, desktop and office equipment maintenance, multimedia conference system maintenance and splicing screen.
- Computer room construction and migration
- Desktop and office equipment maintenance
- Maintenance of Multimedia Conference System
- Splicing screen
By daily operation and maintenance of the computer room, ensure the normal operation of various facilities. By maintaining and upkeep the computer room system and main equipment, improve the lifecycle and reduce the failure rate.
Ensure the normal operation of the IT environment and solve software and peripheral equipment failures on the computer desktop through telephone, remote, on-site, and other means.
Regularly inspect the conference room wiring and conference system, promptly eliminate hidden dangers, help customers solve various faults, and replace and repair various equipment as needed.
Design and install splicing screens based on customer needs and site conditions.
Human Resources Outsourcing includes four service modules: IT desktop and software operation and maintenance, application system operation and maintenance, statistics and analysis, and IDC server room operation and maintenance.
- IT desktop and software operation and maintenance
- Application system operation and maintenance
- Statistics and analysis
- IDC data center operation and maintenance
Ensure the normal operation of the IT environment and solve software and peripheral equipment failures on the computer desktop through telephone, remote, on-site, and other means. Deploy, configure, monitor, maintain, and optimize software systems to ensure stable operation, high availability, and performance optimization.
Office system, digital system operation and maintenance, and data center operation and maintenance services, covering network equipment, servers, etc. Ensure the safe and stable operation of the system through monitoring, inspection, disaster recovery planning, and other methods.
By leveraging big data analysis and operation capabilities, we can help companies deeply explore the value of IT data. We can provide services such as employee performance evaluation and operation and maintenance work order reports, providing data support for major decision-making in the company.
Plan, configure, maintain, and manage servers, network equipment, security devices, and data center facilities in IDC data centers to ensure their efficient, stable, and secure operation.
The call center consists of two service modules: help desk and remote service.
Ensure the normal operation of the IT environment, and resolve computer desktop software failures and peripheral equipment failures over the phone, remotely, and on-site.
According to the customer's computer maintenance service requirements, with high service quality, high efficiency and standardized service process to provide customers with real-time fast call center telephone remote technical support.
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Per-serviceLearn more
Computer systems , software, peripherals, telephone systems, etc.
Servers, databases, network equipment, etc.
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MA Butler serviceLearn more
Unscheduled inspection
Emergency site maintenance
Service desk
Unlimited on-site service
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On-site serviceLearn more
IT on-site
Desktop Engineer on-site
Network engineers on-site
Telephone remote
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Helpdesk Remote SupportLearn more
General Software Installation
Installation and configuration of the mail system
Office software troubleshooting
Printer and other peripheral connections
Data backup, system optimization
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Emergency on-site callLearn more
Negotiate on-site technical support services for desktops according to customer requirements.
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Many years of service experience
Cumulative customers 1000+ -
Senior Engineer
10 years + senior industry exper -
Many kinds of service modes
Single、Monthly、remote、MA -
The team support
Project Manager and Senior Engineer -
Team Support
Beijing, Shanghai, Guangzhou, Shenzhen, Wuhan, Hong Kong, Taiwan, Singapore, Malaysia -
Rapid response
Fast response to customer needs within 5 minutes -
7*24H Telephone support
Up to 7*24 H telephone back-up support
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Project Process Assurance
After signing the contract, if the service is not satisfied, the service can be terminated in writing one month in advance.The remaining payment will be suspended.
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Service Experience Guarantee
1.Fwone has many years of IT service experience，Provide professional IT technical support services for more than 400 enterprises.
2.Fwone has more than 10 years working experience.
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Standardized Management Guarantee
1. Query the service information in real time, understand the latest IT service progress all over the country and monitor the service organizations.
2. Ensure that customers can check the maintenance status .
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Efficient 400 Call Center Support
1. Provide IT technical support efficiently and quickly, and provide timely it technical support within the promised time.
2. Reasonably allocate the frequency of engineers to the site.
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Project Service Quality Assurance
1. All service engineers must have received pre service training.
2. Set up service quality complaint telephone and project manager responsibility system.
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Security Assurance
1. The ERP system is set up to the world's leading Alibaba cloud service providers to achieve 100% security monitoring.
2. Sign customer confidentiality agreement to ensure the security of customer information .
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Recruitment Guarantee
Set up a professional recruitment team to tap high quality employees.
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Skill Training
Formulate annual training topics for engineers every year, and complete.
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Performance Management
Through monthly assessment, annual comprehensive evaluation, customer.
IT Operation and Maintenance
Weak Electricity Project
IT Infrastructure
IT Infrastructure Operations & Maintenance
Human Resources Outsourcing
Call centers
agent procurement
